Last updated: July 29, 2024
At First Flush, we are committed to providing you with high-quality products and excellent customer service. However, due to the nature of our products, we have established a refund policy that ensures both customer satisfaction and our business sustainability.
1. Non-Returnable Products
All products sold on First Flush are final and non-returnable. Due to health and safety regulations, we cannot accept returns of consumable goods. We appreciate your understanding in this matter.
2. Refund Eligibility
While we do not accept returns, refunds may be granted under specific circumstances, such as:
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 48 hours of receiving your order. We will require proof of the damage or defect (such as photographs) to process your claim.
- Incorrect Orders: If you receive an incorrect product, please notify us within 48 hours of delivery. We will arrange for the correct item to be sent to you at no additional cost.
3. Process for Refund Requests
To request a refund, please follow these steps:
- Contact Us: Email us at hi@firstflush.in or call us at +(033) 4044 2885 within 48 hours of receiving your order. Provide your order number and a detailed description of the issue.
- Submit Proof: If applicable, submit photographic evidence of the damaged, defective, or incorrect product.
- Review: Our customer service team will review your request and notify you of the approval or rejection of your refund.
4. Refund Method
If your refund request is approved, we will process the refund through the original payment method within 7-10 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
5. Exceptions and Limitations
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Sale Items: Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
6. Contact Information
For any questions or concerns about our refund policy, please contact us:
- Email: hi@firstflush.in
- Phone: +(033) 4044 2885
We appreciate your business and strive to ensure your complete satisfaction with First Flush products. Thank you for your understanding and cooperation.